Privacy Policy
The manner in which Finelo gathers, employs and safeguards your personal information.
1. Introduction
Finelo ("we", "us", "our") is dedicated to safeguarding the privacy of site visitors and customers. This Privacy Policy outlines which personal data we gather, the reasons for its collection, and our practices regarding it during your interaction with our platform and offerings.
2. Information We Collect
- Identity data - full name, date of birth, official identification documents required for account setup and KYC/AML verification.
- Contact data - email, phone number, mailing address.
- Financial data - payment information, record of transactions, origin-of-funds documentation.
- Technical data - IP address, browser type, device identifiers, cookies and usage analytics.
3. How We Use Your Data
- To verify identity and comply with regulatory obligations.
- To provide, maintain and improve our platform and services.
- To process payments and detect fraudulent activity.
- To communicate with you regarding your account, updates and support requests.
- To send marketing communications where you have consented (you may opt out at any time).
4. Legal Basis
We process personal data under one or more of the following lawful bases: performance of a contract, compliance with a legal obligation, our legitimate interests, or your consent.
5. Sharing and Disclosure
We may share personal data with regulated payment providers, KYC/AML verification partners, cloud infrastructure providers, professional advisors, and competent authorities where required by law. We do not sell personal data.
6. International Transfers
When personal data is moved to a location outside your territory, we implement suitable protections, such as standard contractual clauses.
7. Data Retention
We retain personal data for as long as necessary to provide services and satisfy legal, regulatory and accounting requirements - typically at least five years after the closure of an account.
8. Your Rights
To the extent permitted by law, you may seek to access, modify, erase, limit or transfer your personal data, and you may contest particular forms of processing. Please reach out to the address provided below to assert these rights.
9. Cookies
We use essential and analytical cookies to operate the site and understand usage. You can manage cookies through your browser settings.
10. Security
We maintain administrative, technical and physical protections intended to guard personal data from unlawful access, exposure, modification or loss. Perfect security does not exist, and we cannot assure complete protection.
11. Changes
We may update this Policy from time to time. The latest version will always be available on this page with the updated date.
12. Contact
For matters relating to privacy or to assert your rights, please reach out to the Finelo Data Protection department by visiting our contact form.