Questions, answered plainly
The things people ask before opening a Finelo account, answered the way we would answer them on a call.
Frequently asked
How much money do I need to start investing with Finelo?
You can open your account and make your first deposit starting at C$350. After that, you can add to your balance whenever you choose as your investing plan grows.
How do I request a withdrawal?
Log into your account dashboard and submit a withdrawal request at any time. Your funds are returned to your registered bank account or payment method within standard processing times.
Is my money kept separate from the company?
Yes. Your capital is held in a segregated account and is not mixed with company funds. As with all investing, your capital is at risk and account values can decline as well as increase.
What documents do I need to verify my account?
You will need to provide valid government-issued identification and proof of address as part of our KYC verification process. This is a standard requirement for regulated investment accounts in Canada.
How quickly can I start trading after I sign up?
Most members complete registration in just a few minutes. Once your first deposit clears, your financial analyst can activate your investment strategy immediately.
Are there hidden fees on deposits and withdrawals?
No. All costs are shown transparently before you confirm any action. You will always see exactly what applies to your account - there are no surprise charges.
How do AI trading signals work exactly?
Our AI engine analyzes market data and identifies potential buy and sell signals based on technical analysis. Your personal financial analyst reviews these recommendations and explains the reasoning before any trade is executed on your behalf.
What happens to my money if markets crash?
Your capital is at risk in any market environment. During downturns, your asset allocation and diversified portfolio help cushion the impact, and your analyst can adjust your strategy to match your risk profile and goals.
How do I know if Finelo is a regulated broker?
Finelo is IIROC regulated and meets all OSC and CIRO standards for Canadian investment platforms. You can verify our compliance status through the official regulators' databases.
What investment options are available in Canada with Finelo?
You can invest in stocks, ETFs, GICs and other securities available through Canadian markets. Your analyst helps you build an asset allocation that fits your risk profile and financial goals.
Is investing safe for beginners in Canada?
Investing always carries risk, but Finelo is designed to make it accessible to beginners. You get a dedicated financial analyst to guide you, two-factor authentication to protect your account, and real-time reporting on how your capital is working.
How long does it take to withdraw profits from my account?
Withdrawal requests are processed promptly and returned to your bank account within standard CAD transfer times, typically 2-5 business days depending on your financial institution.
What makes Finelo different from other investment platforms?
Finelo combines AI-assisted market analysis with a dedicated personal financial analyst who you can trust. Every decision is explained, your account statement is always transparent, and your capital works toward genuine passive income and compound interest growth.
Can I adjust my investment strategy over time?
Yes. You can meet with your analyst at any time to review your progress, adjust your risk profile, or modify your asset allocation as your financial goals and circumstances change.
Is Finelo a scam, and other money questions
Is my money kept separate from Finelo's company funds?
Yes. Client funds are held in a segregated account, separate from company money, with regulated payment partners. Finelo never takes custody of your capital - it only routes trades you or your analyst approve.
How much money do I need to start investing with Finelo?
The minimum first deposit is C$350. That is deliberately low so you can start small, build a diversified position across stocks and ETFs, and add more once you are comfortable.
How long does it take to withdraw profits?
Requests are processed on business days and return to the method you deposited with. Cards and e-wallets typically settle within three to five business days; bank transfers can take a little longer.
Are there hidden fees on deposits and withdrawals?
No. Opening an account is free and withdrawals are not charged on our side. Only standard spreads or your own bank's processing costs may apply.
Account and security
How do I document what I need to verify my Finelo account?
You need a government-issued photo ID and a recent document showing your address, such as a utility bill or bank statement issued within the last three months. KYC verification is required before an account can move money.
How do I sign in to my Finelo login if I forget my password?
Use the 'Forgot your password' link on the sign-in page to reset it by email. If you still cannot access your Finelo login, contact customer support and a specialist will verify your identity and restore access.
Do I need any investing experience to open an account?
No. Most members start with none. A personal analyst walks you through the first steps, and a demo account lets you practise trading before committing real capital.
Can I use the trading platform on a phone?
Yes. The platform runs in a mobile browser with nothing to install, so your balances, positions and withdrawals are available wherever you are.
Frequently asked
How much money do I need to start investing with Finelo?
You can open your account and make your first deposit starting at C$350. After that, you can add to your balance whenever you choose as your investing plan grows.
How do I request a withdrawal?
Log into your account dashboard and submit a withdrawal request at any time. Your funds are returned to your registered bank account or payment method within standard processing times.
Is my money kept separate from the company?
Yes. Your capital is held in a segregated account and is not mixed with company funds. As with all investing, your capital is at risk and account values can decline as well as increase.
What documents do I need to verify my account?
You will need to provide valid government-issued identification and proof of address as part of our KYC verification process. This is a standard requirement for regulated investment accounts in Canada.
How quickly can I start trading after I sign up?
Most members complete registration in just a few minutes. Once your first deposit clears, your financial analyst can activate your investment strategy immediately.
Are there hidden fees on deposits and withdrawals?
No. All costs are shown transparently before you confirm any action. You will always see exactly what applies to your account - there are no surprise charges.
How do AI trading signals work exactly?
Our AI engine analyzes market data and identifies potential buy and sell signals based on technical analysis. Your personal financial analyst reviews these recommendations and explains the reasoning before any trade is executed on your behalf.
What happens to my money if markets crash?
Your capital is at risk in any market environment. During downturns, your asset allocation and diversified portfolio help cushion the impact, and your analyst can adjust your strategy to match your risk profile and goals.
How do I know if Finelo is a regulated broker?
Finelo is IIROC regulated and meets all OSC and CIRO standards for Canadian investment platforms. You can verify our compliance status through the official regulators' databases.
What investment options are available in Canada with Finelo?
You can invest in stocks, ETFs, GICs and other securities available through Canadian markets. Your analyst helps you build an asset allocation that fits your risk profile and financial goals.
Is investing safe for beginners in Canada?
Investing always carries risk, but Finelo is designed to make it accessible to beginners. You get a dedicated financial analyst to guide you, two-factor authentication to protect your account, and real-time reporting on how your capital is working.
How long does it take to withdraw profits from my account?
Withdrawal requests are processed promptly and returned to your bank account within standard CAD transfer times, typically 2-5 business days depending on your financial institution.
What makes Finelo different from other investment platforms?
Finelo combines AI-assisted market analysis with a dedicated personal financial analyst who you can trust. Every decision is explained, your account statement is always transparent, and your capital works toward genuine passive income and compound interest growth.
Can I adjust my investment strategy over time?
Yes. You can meet with your analyst at any time to review your progress, adjust your risk profile, or modify your asset allocation as your financial goals and circumstances change.